Before you set out to find an AC service technician, you must get your facts straight. Knowing the difference between a contractor, dealer, distributor, and installer will help avoid confusion later on in the process of hiring someone for your home or business.
A contractor performs installation services, including furnace, water heater, etc. They are usually the most expensive option out of the four available. Contractors are considered competent people, but they tend to stick with one product brand and move between projects instead of sticking around your home or business for long periods.
Dealers sell large heating and cooling systems. They can handle any task that is thrown their way, whether it is repair or installation. Dealers usually carry a wide variety of different brands. Because they sell such large units, there is typically no warranty for labour and parts, but the manufacturer’s warranty may still apply.
Distributors typically sell heat exchangers without providing full-service options like contracting and installation. Distributors only purchase the product, and then they distribute it to the contractors. They cannot service your HVAC unit or provide you with any installation information.
Installers are typically considered part of either a dealer or distributor. They are only allowed to install certain products that they have been contracted for. If they are working in an area where they do not have a contract, they are considered contractors.
Once you have your facts straight, it is time to find someone local to help you with your needs. Ask around family and co-workers for anyone that has had an AC unit installed or repaired recently. Ask them how much they paid for labour and parts as well as the warranty they were given.
After you have gotten a few bids, it is time to schedule appointments for the technicians. As they arrive at your home or business, ask them about warranties and conduct interviews with each one that comes to see if they feel like someone you want to work with and vice versa. The last thing you would want is to hire an individual you cannot get along with after they have started on the job.
Find an AC Technician With Solid Warranties
An AC service contractor must provide quality customer care and good quality. This is why it’s important that they also offer warranties on their work and services, just like many other dependable companies do. A contract ensures that the customer’s problem will be resolved if something goes wrong again. An AC company with solid warranties for their AC services and repairs is a good sign of confidence in their AC technicians’ work.
Reach Out To The Past Customers of the AC Company
One of the best ways to find out more about an AC service contractor is to reach out to their past customers and ask their opinion on the company’s level of service. This information will help you make an informed decision before hiring anyone for the job. You can find contact information for past customers on an AC service contractor’s website, or you can call the office and ask to be connected with a few good references.